Creating Verbal Harmony
at Work
5 hours
Does
it seem as if there’s a war going on in your office between staff
members? Is the clinical staff in conflict with front office personnel
regarding scheduling? Do staff members work out conflicts among themselves?
Is everyone treated equally and fairly? Is everything running smoothly
and you want to maintain the wonderful communication style within your
office?
In Creating
Verbal Harmony at Work, the how to of developing, utilizing, and
maintaining successful communication skills among staff members is clearly
defined including the importance of effective communication skills with
your patients. This program is valuable to the entire team.
Discussion
includes:
|
Recognizing
your effectiveness and learning to get your message across to your
co-workers so that they listen and understand what you are saying.
|
|
How
to strengthen the importance of your role in the office by taking
the time to listen to what your staff, co-workers or the dentist
has to say. |
|
Maintain
your sanity and maintain a peaceful work environment while learning
how to unravel disputes. |
|
Master
the techniques to make every patient feel as if they are the most
important patient in your practice. |
Meeting
Planner Note: Creating Verbal Harmony is a must for the entire staff.
Team participation in this course strengthens and enhances interoffice
communication.
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Here
Today, Gone Tomorrow? Win/Win Employer Employee Relationships
5 hours
Successfully
attract the people you really want working with you…and the effective
ways to keep them. This course is designed to assist both the employer
and all staff members in planning, organizing, and attaining the skills
to help achieve a mutual goal of low staff turnover and waking up looking
forward to your workday.
Solutions
include:
|
Interviewing
Techniques that will assure hiring the best people or being hired
by the office that best fulfills your needs. |
|
Mastering
foolproof performance review skills that result in win-win outcomes. |
|
Establishing
effective non-wage compensations that the employer can afford and
the employee values. |
|
Making
informed choices today that will guarantee enjoying being at the
office tomorrow. |
Meeting Planner Note: The entire staff should attend “Here
Today Gone Tomorrow”. This course addresses relevant employment
concerns from both sides of the desk. I can also be available for one
on one consulting with interested participants after the program.
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Successful
Resumes: Getting Your Value Across
5
hours
Are you anxious about looking for a new job? Which want
ads should you answer? Is one enough, are six too many? Learn how to
show the doctor what you bring to the table. This course prepares you
for the job searching process, which can mean all the difference to
your professional career. Learn the dos and don’ts of resume writing,
and interviewing, along with how to successfully put into the written
word your professional list of accomplishments. The results will lead
to a knock their socks off resume and interview experience. Attend this
program and acquire the skills needed to Getting Your Value Across through
a well-written resume and help you prepare to interview for the best
job of your professional career.
Hot topics
will be:
|
Analyzing
your career goals and identifying what position will empower you
and help you shine as a valued employee. |
|
What
to and not to include on your resume to guarantee it gets read. |
|
Effective
networking techniques that will enhance your professional value. |
|
How
to determining your worth and enhance your bottom line. |
Meeting Planner Note: Addressed in this presentation are the goals for
a successful resume and is designed for both business and clinical staff
members. I can also be available for one on one professional development
consulting after the program for interested participants.
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Organizing
Your Day, Your Desk, Your Closet, and the Operatory
5 hours
Take
control of your workday and your work environment with effective organizational
tools that will result in completion of your daily and procrastinated
tasks. Attack the pile on your desk, and find things the first time
you look for them. A more efficient and less stressful workday is established
through a down to earth efficiently organized workspace.
Key discussion
includes:
|
Complete
your tasks according to priority and guarantee meeting your deadlines. |
|
Establish
the tools to control interruptions and ensure that you won’t
get off track. |
|
Establish
and maintain a working calendar and guarantee positive organizational
results. |
|
Implement
an all inclusive inventory system resulting in never running out
of an item again. Honest. |
Meeting Planner Note: This program is loaded with great information
and appropriate for all members of the team. This program is interactive,
down to earth and humorous. I can also be available to schedule on site
consulting services with interested participants before or after the
program.
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Scheduling
with Excellence…
It’s More Than A Warm Body In Your Dental Chair
5 hours
Scheduling
your day efficiently affects both the production and stress level throughout
the office. Take control of your workday through scheduling with excellence,
and manage the inevitable cancellation and emergency appointment effortlessly.
Participants will master forecasting production whether the dentist
is in or away from the office and assess monthly goals including scheduling
appropriate time units for procedures and enhance how to best utilize
your dental assisting staff for patient care. The dentist and the entire
dental team should attend this program to receive the bottom-line benefits
of scheduling a highly productive less stressful day.
Meeting
Planner Note: This program works best if presented as a workshop. To
achieve the best outcome of this program the entire dental team including
the dentist should participate. The meeting room should be set up classroom
style or with round tables to allow staff members to interact efficiently
during the exercises.
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Temporary
Excellence
4 hours
This hands-on course is designed to instruct the dental
assistant in the fabrication of provisionals for crown and bridge restorations.
Participants will master the criteria needed for proficient temporaries
and review materials that are available on the market from the perspective
of the dental assistant. Each participant will have the opportunity
to practice fabricating both a single posterior crown and an anterior
bridge from a choice of materials and learn how to achieve both foolproof
margins and tight contacts. A certificate of completion is awarded each
participant.
Meeting
Planner Note: Participants are required to bring protective eyewear,
explorer, cotton pliers, dappen dish, small mixing spatula, and crown
& bridge scissors to this course. Lab coats are suggested. This
course is limited to 40 participants and should not have a scheduled
break.
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So
Many Products, So Little Time…What’s Hot, What’s Not?
5 hours
So many products, so little time. How do we keep up with
it all? The answer: Through quality continuing education. This course
is designed to inform and educate the dental staff about dental materials
and products released within the last two years. Clinical staff learns
common sense approaches to successfully work with dealer representatives,
and keep up-to-date on new product information. In addition, course
participants receive a directory of manufactures and local distributors.
Key topics
include:
|
Time-saving
materials for provisionals |
|
Infection
control training systems |
|
Newest
impression materials |
|
New
sterilization and disinfection products |
|
Self-etching
and desensitizing bonding agents |
| |
The
newest generation of light cure products |
|
What’s
hot and what’s not in clinical software programs |
Program
participants will…
|
Discover
what new products are available and how they compare to what you
are presently using |
|
Acquire
the skills to connect with the right resources to get questions
answered about products |
|
Learn
how to determine which products are the same but sold under different
labels |
|
Have
an opportunity to ask questions about your favorite product or not
so favorite product |
|
Assess
how to choose the dealer who will best serve the needs of your office |
| |
Learn
comparison shopping…it’s more than price |
|
Meet
and network with other clinical staff |
|
Enjoy
the simple things in life: good friends and the knowledge of dental
products that can make our careers as a clinical staff member a
little easier |
Meeting
Planner Note: This symposium is presented from the perspective of the
dental assistant but is valuable to all clinical personnel.
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Bug
Patrol…
Building on the Basics of Infection Control and OSHA Compliance
5 hours
All staff members have a responsibility to use adequate
infection control procedures to prevent transmission of infectious diseases
in the office. This program discusses practical, effective methods of
implementing successful asepsis procedures in your practice. This course
is defined for the new employee and those who need a review. Includes
some microbiology and rationale for where we are today in dentistry
and fulfills the requirement for annual OSHA training.
Discussion
includes…
|
Personal
Protection / products that fit |
|
Environmental
Protection / using your products according to manufacturer directions |
|
Instrument
Protection / process effectively and extend their life |
|
Laboratory
& Dark Room Asepsis / keeping them safe & clean |
|
Federal
vs. State Regulations / which one do I follow? …And more |
Meeting
Planner Note: Building on the Basics is appropriate for all personnel
and is imperative for all staff members that are new to dentistry.
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OSHA
A to Z …The Most Effective Ways to Comply
5 hours
This course fulfills the requirement for staff’s
annual OSHA training, including regulations and practical effective
methods of OSHA compliance. This program is highly interactive, with
participants sharing what does and does not work in the office. We discuss
product options for implementation with a twist. That is, providing
that there is more than one-way to do something right, participants
get the opportunity to share what works for them. This seminar ensures
a lively discussion on which way is the most effective way to comply
with OSHA.
Something
to talk about…
|
Effective
recordkeeping |
|
Co-operative
sharing of duties |
|
Time
saving shortcuts |
|
Satisfaction
and compliance with clinical protocol |
Meeting
Planner Note: This program should be attended by all personnel and is
notably interactive.
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Train
the Trainer customized safety and compliance workshop
5 hours per day for three days
This
three-day program is designed as an instructional workshop and concentrates
on two specific areas of OSHA and infection control protocol per day.
This format allows for complete in-depth training of the office OSHA
manager. This program is usually attended by whoever is in charge of
office safety and their employer.
|
Infection
Control Protocol |
|
Product
Technique Training |
|
General
Safety Standards |
|
Hazard
Communication Standard |
|
Bloodborne
Pathogen Standard |
|
Federal
& State Biomedical Waste Disposal |
Meeting Planner Note: A three-day training session will assure attendees
complete OSHA and Infection Control knowledge to take back to their
office to efficiently implement a complete safety program for their
office. A workbook is included.
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|
